1. RETURN / EXCHANGE CONDITIONS
Velika (“We”, “us”, “ our”) accepts returns or exchanges of Velika products (“Products”) eligible to return (as defined in Velika General Terms and Conditions of Sales) within 30 calendar days of receipt of the Products.
The right of withdrawal does not apply to orders for personalized Products and for any other Product that you was informed at the time of submitting your order that it could not be returned (in accordance with applicable law) (“Non-returnable Products”).
We only allow exchanges on the same Product (same price) in a different size/color. If you would like to receive a different Product or the same Product in a different color instead, please return your Product for a refund. Then place a new order online for the Product you would like.
Returns or exchanges of incomplete, altered, worn, damaged, soiled Products will not be accepted and will be returned to you.
The above does not affect your legal rights in relation to Products that have manufacturing defects or are not as described.